1. Agreement
By accessing or using HalluciBlock you agree to these Terms and to our Privacy Policy. If you are using the service on behalf of an organisation, you represent that you are authorised to bind it, and “you” means that organisation.
2. The service
HalluciBlock lets you teach an AI assistant your facts, embed it on your website or call it via API, and review the questions your users ask. The assistant is designed to answer only from the knowledge you provide and to refuse when it has none. We may improve, change, or discontinue features over time.
3. Accounts & eligibility
- You must provide accurate registration details and keep your password and API keys confidential.
- You are responsible for all activity under your account and keys.
- You must be at least 16 and able to form a binding contract.
- Notify us promptly of any unauthorised use at security@halluciblock.com.
4. Plans, billing & cancellation
- Paid plans are billed in advance on a recurring basis through our payment processor, Stripe.
- Subscriptions renew automatically until cancelled. You can cancel anytime from the billing portal; access continues until the end of the paid period.
- Fees are exclusive of taxes unless stated. Except where required by law, payments are non-refundable.
- We may change pricing with reasonable notice; changes apply from your next billing cycle.
- If a payment fails or you exceed your plan limits, we may suspend or rate-limit access until resolved.
5. Your content & knowledge
You retain all rights to the facts, documents, and content you teach your assistant (“Customer Content”). You grant us a limited licence to host, process, and display it solely to operate the service for you. You are responsible for ensuring you have the rights to use that content and that it is accurate, lawful, and not infringing. You — not HalluciBlock — are responsible for the answers your bot gives based on the facts you teach it.
6. Acceptable use
You agree not to:
- use the service unlawfully, or to store or serve illegal, infringing, or harmful content;
- upload personal data you have no lawful basis to process;
- attempt to breach security, isolation between tenants, or rate limits;
- reverse engineer, resell, or build a competing service from the platform;
- use the service to send spam, malware, or to harass; or
- overload or disrupt the infrastructure.
7. The widget & API
You may embed the chat widget and call the API within your plan’s limits. You are responsible for how you deploy it, for disclosures to your own users, and for compliance with applicable law where it is used.
8. Our intellectual property
The HalluciBlock platform, software, models, branding, and documentation are owned by us and our licensors and are protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the service — and nothing more.
9. Disclaimers
The service is provided “as is” and “as available”. While HalluciBlock is engineered to be grounded and to avoid fabrication, the quality and accuracy of answers depend on the facts you teach it, and we do not warrant that the service will be uninterrupted, error-free, or fit for a particular purpose. Outputs are not professional, legal, medical, or financial advice.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our total aggregate liability arising out of or relating to the service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.
11. Indemnification
You will indemnify and hold HalluciBlock harmless from claims arising out of your Customer Content, your use of the service, or your breach of these Terms.
12. Suspension & termination
You may stop using the service at any time. We may suspend or terminate access for material breach, non-payment, or legal/security reasons. On termination, your right to use the service ends and we will delete or anonymise Customer Content in line with our Privacy Policy, subject to legal retention.
13. Changes
We may update these Terms. For material changes we will give notice; continued use after changes take effect means you accept them.
14. Governing law
These Terms are governed by the laws of [jurisdiction], and the courts of [jurisdiction] have exclusive jurisdiction, without affecting any mandatory consumer rights you may have.
15. Contact
Questions about these Terms: legal@halluciblock.com.